Refund Policy

The Smith House Inc. is committed to providing high-quality professional services. Due to the time-sensitive and custom nature of our services, coaching classes, projects, digital products, event tickets, to uphold the integrity of The Smith House Inc, we have a strict no-refund policy, as outlined below.

Refund Policy

• All Sales Are Final: Once services are purchased and payment is made, all sales are final. Due to the customized and intensive nature of our services, we are unable to offer refunds. According to FTC regulations, the 3-Day Cooling-Off Rule does not apply to services purchased through our website. The Competition Bureau Canada included, The Smith House Inc. adheres to a no-refund policy due to the immediate commencement of work on each client’s project.

• Immediate Resource Allocation: Upon engagement, our team dedicates significant time and resources to each client's needs. This includes research, project planning, and preliminary work, which commences immediately, making refunds infeasible.

• Non-Refundable Discounted Products and Promotions: Products or services purchased under promotional pricing or as part of a package deal are also non-refundable. These offerings are provided at a reduced rate and are therefore excluded from refunds.

• Client Satisfaction Commitment: Although refunds are not provided, The Smith House Inc, is dedicated to client satisfaction. Should any concerns or issues arise with our services, we encourage clients to reach out to our customer support team to resolve any questions.

• Partial Refunds: If a client is unable to proceed after 30 days and the project has not advanced due to reasons such as the business not being ready, The Smith House Inc. may offer a partial refund of 50% of the payment. This partial refund accounts for the time and resources already dedicated by our team to communicate, provide guidance, and prepare for the project. 

Please reach out to us with any further inquiries at info@smithhouseinc.com